Download workouts before you go offline so you can keep training even when you don’t have Wi-Fi or mobile data.
Before you start
You’re using the latest version of the OSX app.
Your device has a stable internet connection and enough storage.
Your OSX membership is active.
Keep the app open and connected until the download has finished.
Download a workout
Find and open the workout you want to download. Tap Download.
Keep the app open while the workout downloads.
Once the download is complete, the button changes to Downloaded.
Start a downloaded workout
From Home, scroll down to More and tap Downloaded Workouts.
Select the workout you want to do.
Tap Start.
Remove downloaded workouts
Open Downloaded Workouts and tap the Trash icon in the top-right corner.
Tap Continue when prompted.
Removing a download only removes the offline copy from your device. The workout stays in OSX, and you can download it again later.
Questions
Can I download any workout? If the Download option appears on the workout page, you can save it to your device.
Will downloads stay on my device? Yes, until you remove them, uninstall the app, or clear the app’s data.
Download won't start or finish
Check that your device has a stable internet connection and enough storage.
Keep the app open while the workout downloads.
Update the app, then close and reopen it and try again.
Try another Wi-Fi or mobile data connection.
Downloaded but won't open offline
Reconnect to the internet and open the app.
Check that the workout still shows Downloaded.
Remove the download and download it again.
Open it once while connected before going offline again.
Need help? Open the chat on joinosx.com and ask Coach Clarity, our support assistant. Want a person? Say so in the chat and someone from the team replies within 24 hours. Email works too: [email protected]. Include the workout name, whether you're on iOS or Android, your device model, and a screenshot of any error.