Sorry about that. Let's fix it. Open the chat, tell us where you subscribed (website or App Store) and send a screenshot of the charge. Never send card details.
What usually happened
The cancellation and the charge are on different subscriptions. The most common cause: one subscription through Apple and one on the website, often under slightly different email spellings. Check both: Where did I subscribe: website or Apple?
The cancellation wasn't finished. Cancelling through Apple needs the final confirm tap. Check the subscription shows an expiry date.
The charge was already processing. Cancelling stops future renewals, it doesn't reverse a payment already taken. That's what refunds are for.
Refunds
If you were charged after cancelling, you get your money back. It's that simple.
Website subscriptions: we refund you directly, it's back on your card in 3 to 5 days.
Apple: request it at reportaproblem.apple.com.
Full steps: How do I get a refund?
Need help? Open the chat on joinosx.com and ask Coach Clarity, our support assistant. Want a person? Say so in the chat and someone from the team replies within 24 hours. Email works too: [email protected].