If you want your money back, you get it back. No forms, no arguing. Where the refund comes from depends on where you subscribed.
Not sure? See Where did I subscribe: website or Apple?
Subscribed on joinosx.com (this includes everyone on Android)
Open the chat and ask. Tell us the charge date and amount. We refund it and it's back on your card within 3 to 5 business days.
Subscribed through Apple
Apple takes the payment, so the refund comes from Apple. We can't reach into their system.
Go to reportaproblem.apple.com and sign in with your Apple Account.
Find the OSX charge.
Choose Request a refund and pick a reason.
Submit. Apple usually answers within a couple of days.
If Apple gives you trouble, come back to the chat and we'll figure it out together.
Forgot to cancel the trial?
Same answer. Ask in the chat (website) or request it from Apple. Nobody gets interrogated over it.
Need help? Open the chat on joinosx.com and ask Coach Clarity, our support assistant. Want a person? Say so in the chat and someone from the team replies within 24 hours. Email works too: [email protected].