Three ways, in this order.
1. Search this help center
Most questions are answered here: workouts and programs, nutrition, your account and subscription, app features and fixes. Use the search bar at the top.
2. Ask Coach Clarity in the chat
Open the chat on joinosx.com and ask Coach Clarity, our support assistant. Coach Clarity answers instantly, any time, and knows the app inside out: which program to do next, how meal plans work, billing, cancellations, refunds and app fixes.
3. Talk to a person
Want a human? Say so in the chat. Someone from the team picks it up and replies within 24 hours. Email works too: [email protected].
Training and food questions
The OSX Group Chat is a great place for training, nutrition and habit questions. Other members and the team are in there. Open Messages in the app, tap the grid icon top right and choose OSX Group Chat.
Keep account, billing and technical questions in the support chat, not the group.