The OSX team

Straight answers to the questions members ask most

FAQ's

OSX is built for people who want to get stronger, leaner, healthier, and more consistent without overcomplicating the process.

Is the OSX App Right for Me?

If you did not finish setting up your OSX account, open the app and sign in with the same email you used when creating your account.

How Do I Continue My Onboarding?

You may be able to keep using OSX while breastfeeding, with training and nutrition adjusted to your recovery. Check with your healthcare provider first.

Can I follow the OSX program while breastfeeding?

OSX is a complete fitness and nutrition membership. Workouts, meal plans, recipes, nutrition guidance and progress tracking come together.

Can I Pay for Just Training or Nutrition?

No. OSX is suitable for both beginners and experienced users.

Do I Need Any Experience?

Yes. Your OSX membership includes access to the workout programs in the app.

Do I Get Access to Programs?

Yes. As long as your OSX subscription is active, you can choose a later start date for your program.

Can I Start My Program at a Later Date?

You'll have access to OSX for as long as your membership remains active.

How long do I have access to the app for?

Three ways, in this order: search the help center, ask Coach Clarity in the chat, or ask for a person.

How to get help

Not currently. OSX does not offer 1:1 coaching. Training and food questions are welcome in the OSX Group Chat.

Do You Offer One-on-One Coaching?

OSX is built around real, whole foods and animal protein, but plant-based options exist and you can pick Plant-based during onboarding.

Does OSX Offer Vegetarian or Vegan Meal Plans?

General FAQ's

Bodyweight, dumbbell and full gym options. Every workout says what it needs before you start.

What equipment do I need?

First off, you're probably not doing anything wrong. Forget the scale for a moment, then check the basics.

Why am I not losing weight?

A higher calorie target can feel strange if you're used to thinking that eating less always means better fat loss.

Worried Your Calories Are Too High?

We don't recommend protein powder as part of your everyday nutrition. Get your daily protein from real, whole foods instead.

Do I need protein powder?

Fat loss is not about staying in a calorie deficit forever. At some point your goal may shift from losing fat to maintaining your progress.

Deficit vs Maintenance: When Should You Switch?

It is common for one side of your body to feel stronger or more stable than the other.

Why Does One Side Feel Weaker?

You do not need to hit a specific step target every day. Use walking as active rest.

How Much Should You Be Walking?

Muscle soreness is common, especially if you are new to training, returning after a break, or doing movements your body is not used to.

How Long Should Muscle Soreness Last After a Workout?

If your digestion feels different after changing your diet, start by looking at the basics before making any big changes.

Why Has My Digestion Slowed Since Changing My Diet?

Real food first. Magnesium and electrolytes are the ones worth considering. Everything else comes after your food, sleep and training are in order.

What are your thoughts on supplements?

Once you feel better, the goal is not to make up for missed workouts. Recover first, make the first session easier, then continue your program.

How should I return to working out after being sick?

OSX keeps training simple. A clear plan, enough resistance to challenge your body, and steady progress over time.

Why do we train the way we do on OSX?

No. What you get from dumbbells at home is a toned, strong, defined look.

Will I get bulky from dumbbells?

Yes, if the intensity is honest. Feel fresh at the end? Heavier weights, not longer workouts.

Is 30 minutes enough?

Rest days are where the muscle gets built. Don't skip them and don't fill them with more training.

Do I need rest days?

Don't push through it. Muscle burn is fine. Sharp joint pain is your body telling you to stop.

Something hurts when I train

Visible change takes 8 to 12 weeks of consistent training plus a calorie deficit. Not a perfect 12 weeks, a consistent one.

When will I see results?

That's life, not failure. The program waits for you: stopped on day four, continue on day five.

What happens if I miss workouts?

Oliver's FAQ's

Get Started for Free

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.