The OSX team

Fastest fix first: force close and reopen, then reinstall. Your account keeps everything.

The video won't play, goes black or cuts off

A known Android issue, and not every Android phone. Reinstalling the app is the fix that works.

Check-in photos won't save or look blurry (Android)

Usually one thing: you're logged in with a different email than the one you subscribed with.

I paid but the app says I have no active plan

If Manage Subscription won't load, manage your subscription where you signed up instead.

The Manage Subscription page is blank

The app follows your phone's language setting.

The app shows the wrong language

A real bug, with the app provider's team. Run through the cooldown list yourself until it's fixed.

The cooldown shows but doesn't play

Troubleshooting

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

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Volume, creators and topics for your company.

Insights

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AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

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Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.